ETX Services
VoIP and UniFi Talk
VoIP and UniFi Talk services that keep calls clear, routing accurate, and support simple. Our team designs call flows, stabilizes voice quality, and manages changes as your staff and locations grow.
VoIP and UniFi Talk that keeps your phones reliable
VoIP issues usually originate from two sources. Bad call flow design and weak network prep. Calls ring the wrong group. Voicemail goes nowhere. After hours, routing fails. Then a customer hangs up and tries someone else. ETX starts with how your business answers calls today, then we rebuild the flow to match real roles. Front desk, billing, managers, on call staff, and overflow coverage. We also standardize extensions, ring groups, and voicemail rules so changes do not break the system. If you have multiple locations, we align the dial plan so staff can transfer calls cleanly and customers get a consistent experience.
Voice quality needs network discipline. Jitter, latency, and packet loss turn calls into echoes and dropouts. Our team checks switching, VLAN design, QoS, DNS, and firewall rules that impact SIP traffic and remote phones. We verify phone registration, then tune the settings to keep the voice stable during busy hours. If you use UniFi Talk, we handle device provisioning, user mapping, and the admin setup, so you are not guessing inside the console. When staff join, we assign numbers and voicemail fast. When staff leave, we remove their access and forward calls to ensure nothing is missed.
Quality ensuance
We test inbound and outbound calling, extensions, hunt groups, auto attendants, and voicemail delivery after changes. We validate call quality across internal and external routes, as well as for remote users when needed. We also document call flows and admin access to ensure future updates remain controlled and efficient.
VoIP and UniFi Talk services included
We build business hours routing, menus, ring groups, and overflow coverage that matches how your team answers calls.
We enroll phones, assign users, map numbers, and confirm registrations to keep the system clean and easy to manage.
We diagnose jitter and packet loss, then tune VLANs, QoS, and network paths that impact voice traffic.
We handle new hires, department moves, and number changes without breaking extensions or voicemail routing.
We secure remote phone access and keep registrations stable for users working off site.