Frequently Asked Questions

We deliver managed IT services for small and mid sized teams in Greenville, NC and nearby areas. Our work covers support, security, Microsoft 365, network design, Wi Fi and VLAN segmentation, backups, and cloud services. We focus on stable systems that stay fast and secure as your business grows.

We support construction teams, healthcare offices, nonprofits, churches, professional services, and other local organizations. Many of our clients have a mix of office staff and field staff, so we design solutions that work on site and on the go. If you have multiple locations, we can standardize setups so every site works the same way.

We start with discovery, then confirm priorities, risks, and quick wins. Next we document your network, endpoints, accounts, and licensing so nothing is missed. After that, we lock in a plan, roll out changes in phases, and keep users updated so the switch feels smooth.

Yes. We handle most issues remotely for speed. When a problem needs hands on work, our team schedules an on site visit and stays with it until it is resolved. You get one team that owns the ticket from start to finish.

Response time depends on severity. Outages and security issues go first, then workflow blockers, then routine requests. We also track patterns so repeat issues get eliminated, not just patched. If you want exact targets, we can align them to your plan and business hours.

We can support extended hours for teams that run nights, weekends, or multiple shifts. Some clients only need business hour coverage, while others need after hours monitoring and emergency response. We will recommend the right level based on your risk and operations.

Yes. We focus on practical protection that reduces risk without slowing users down. That includes identity security, MFA rollout, endpoint protection, patching, firewall management, monitoring, and incident response planning. We also help train users with simple habits that lower phishing risk.

Yes. We segment networks so staff, guests, phones, cameras, and IoT devices do not share the same lane. That reduces risk and improves performance. We also label and document everything so future changes stay clean.

Yes. We set up backup policies, verify restores, and build a recovery plan that matches your downtime tolerance. Backups that cannot restore do not count, so we test regularly. When needed, we add offsite copies and retention policies for compliance and peace of mind.

Yes. We deploy and manage UniFi networks, UniFi Talk, and related hardware where it fits the environment. We design coverage, tune performance, and keep firmware and configurations consistent across sites. If you already have UniFi, we can audit and clean up the setup.

Yes. We support VOIP systems and collaboration tools, including Microsoft Teams configurations where applicable. We can help with call flows, user provisioning, device setup, and network readiness so voice stays clear. We also separate voice traffic when needed to prevent congestion.

Yes. We standardize onboarding so new hires get accounts, access, devices, and security settings quickly. Offboarding follows a checklist so access gets removed, data gets retained correctly, and devices get secured. This reduces risk and keeps your environment organized.

Pricing depends on your user count, device count, locations, and service scope. Some teams prefer a flat monthly plan, others need a mix of fixed services and hourly project work. We will outline options clearly so you can choose what fits your budget.

Yes. We can take on one time projects like network upgrades, migrations, Wi Fi rebuilds, firewall replacements, or Microsoft 365 cleanup. We still document the work and provide a handoff plan so your systems stay maintainable. If you later want monthly support, we can transition cleanly.

We typically need a primary contact, access to current admin accounts, and a list of key tools you rely on. We also ask about pain points, business hours, and any compliance requirements. From there, we map the fastest path to stability and security.

Use the contact page or call the number listed on the site. If you are an existing client, submit a ticket so the whole team can track progress and updates. You will always know who is working the issue and what the next step is.